Question 1

What areas do JND Group cover?

Accepted Answer

JND Group provides commercial cleaning services across Newcastle, Gateshead, Sunderland, Washington and County Durham in the North East of England.

Question 2

How do I book a free cleaning quote?

Accepted Answer

You can book a free, no-obligation site visit and quote online at https://www.jndgroup.uk/book, by calling 0191 916 0000, or by messaging us on WhatsApp. We will arrange a convenient time to visit your premises and provide a written quotation.

Question 3

Is there a charge for a site survey or quote?

Accepted Answer

No. All site surveys and quotations from JND Group are completely free of charge with no obligation to proceed.

Question 4

How quickly can JND Group start cleaning?

Accepted Answer

In most cases we can begin services within a few days of agreeing a contract. We will confirm a start date during your free site survey.

Question 5

What types of commercial premises do JND Group clean?

Accepted Answer

JND Group cleans a wide range of commercial premises including offices, hospitality venues, schools and educational facilities, medical and healthcare settings, holiday lets, and managed residential properties across the North East.

Question 6

Are JND Group fully insured?

Accepted Answer

Yes. JND Group carries full public liability insurance and all staff are DBS checked and trained to industry standards, giving you complete peace of mind.

Question 7

Do JND Group offer flexible cleaning schedules?

Accepted Answer

Yes. We offer flexible scheduling to suit your business, including daily, weekly, fortnightly, and bespoke arrangements. Our team operates Monday to Friday, 8am to 5pm.

Question 8

Do you offer contract cleaning or one-off cleans?

Accepted Answer

We primarily provide ongoing contract cleaning services on a rolling monthly basis. Please contact us to discuss your requirements and we will tailor a solution to your needs.

Question 9

How do existing customers raise a support request?

Accepted Answer

Existing JND Group clients can use the dedicated support form on our contact page to report issues, request schedule changes, or raise billing queries. You can also call 0191 916 0000 or email hello@jndgroup.uk directly. We aim to respond within one business day.

Question 10

What are JND Group's office hours?

Accepted Answer

Our office is open Monday to Friday, 8am to 5pm. You can reach us by phone on 0191 916 0000, by email at hello@jndgroup.uk, or via WhatsApp.

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