Privacy Policy

JND Group is a commercial cleaning company based at 4 Admiral Way, Doxford International Business Park, Sunderland, SR3 3XW, registered in England & Wales (Company No. 16361236).

We are the data controller for the personal information we collect. If you have any questions about how we handle your data, contact us at [email protected] or call 0191 916 0000.

We collect information you provide directly to us, including: your name, business name, email address, phone number, and premises address when you request a quote, make a booking, or contact us.

We may also collect information automatically when you visit our website, including your IP address, browser type, pages visited, and time spent on the site via Google Analytics.

We do not collect sensitive personal data such as financial details directly — payments are processed securely through our payment provider.

To provide and manage our cleaning services, including scheduling, invoicing, and communications.

To respond to enquiries and support requests.

To send service-related notifications such as booking confirmations and appointment reminders.

To improve our website and services using anonymised analytics data.

We will not use your information for unsolicited marketing without your explicit consent.

Contract: processing is necessary to fulfil our service agreement with you.

Legitimate interests: to operate and improve our business, prevent fraud, and maintain security.

Legal obligation: where we are required to process data to comply with applicable law.

Consent: where you have explicitly opted in, such as for marketing communications.

We do not sell, rent, or trade your personal information to third parties.

We may share data with trusted service providers who assist us in operating our business (e.g. email delivery, analytics), under strict confidentiality agreements.

We may disclose information where required by law or to protect the rights, property, or safety of JND Group, our clients, or others.

We retain your personal data for as long as necessary to provide our services and comply with legal obligations.

Client records are typically retained for 6 years following the end of a contract in line with HMRC requirements.

Website enquiry data is retained for 2 years unless you request earlier deletion.

Under UK GDPR, you have the right to: access the personal data we hold about you; request correction of inaccurate data; request deletion of your data (subject to legal obligations); object to or restrict processing; and data portability.

To exercise any of these rights, contact us at [email protected]. We will respond within 30 days.

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

Our website uses cookies to improve your experience and to collect anonymised analytics data via Google Analytics.

You can control cookie preferences through the consent banner displayed on your first visit, or by adjusting your browser settings.

Disabling cookies may affect the functionality of certain parts of our website.

We take reasonable technical and organisational measures to protect your personal data against unauthorised access, loss, or misuse.

Our website uses HTTPS encryption. Access to personal data is restricted to authorised staff only.

No method of transmission over the internet is 100% secure. We cannot guarantee absolute security but we take our obligations seriously.

We may update this privacy policy from time to time. The current version will always be available on this page.

We will notify existing clients of material changes by email where appropriate.