Terms of Service

JND Group provides commercial cleaning services to businesses across Newcastle, Gateshead, Sunderland, Washington, and County Durham.

All services are subject to a free site survey prior to commencement. Scope, frequency, and pricing are agreed in writing before any work begins.

We reserve the right to decline or discontinue services at our discretion, including where access to premises cannot be safely or reasonably arranged.

All quotations are provided free of charge and are valid for 30 days from the date of issue unless otherwise stated.

Prices are based on the information provided at the time of survey. Any material change to the scope of work, premises size, or frequency may result in a revised quotation.

JND Group reserves the right to review pricing annually or where costs (including labour, materials, or fuel) increase materially.

Services are provided on a rolling monthly basis unless a fixed-term contract is agreed in writing.

Either party may terminate a rolling contract by giving 30 days' written notice.

Fixed-term contracts may be terminated early subject to the terms set out in the individual service agreement.

JND Group reserves the right to suspend or terminate services immediately in the event of non-payment or breach of these terms.

Invoices are issued monthly in arrears unless otherwise agreed.

Payment is due within 14 days of the invoice date.

Late payments may incur interest at 8% above the Bank of England base rate under the Late Payment of Commercial Debts (Interest) Act 1998.

JND Group reserves the right to suspend services where invoices remain unpaid beyond 30 days.

JND Group carries full public liability insurance. Details are available on request.

All staff are DBS checked and trained to industry standards.

We are not liable for any pre-existing damage to premises, fixtures, or fittings. Any damage caused during our service must be reported within 24 hours.

Our liability is limited to the value of the services provided in the month in which the incident occurred.

We are not liable for any indirect, consequential, or economic loss arising from our services.

The client is responsible for ensuring safe and timely access to the premises at the agreed times.

Where access is denied or delayed through no fault of JND Group, the full service charge may still apply.

The client must inform JND Group of any hazards, restricted areas, or special requirements prior to commencement of services.

JND Group treats all client information as strictly confidential. We will not share your details with third parties except where required by law.

All staff are bound by confidentiality obligations and are required to respect the privacy of your premises and personnel.

We take quality seriously. If you are not satisfied with any aspect of our service, please contact us within 48 hours of the visit.

Complaints can be raised by calling 0191 916 0000, emailing [email protected], or using the support form on our contact page.

We aim to acknowledge all complaints within one business day and resolve them within five business days.

These terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

JND Group is a trading name registered in England & Wales (Company No. 16361236).

We may update these terms from time to time. The current version will always be available on this page.

Continued use of our services following any update constitutes acceptance of the revised terms.